FAQ
Questions teams actually ask before signing.
If your question isn’t here, send it to hello@northernplus.com or bring it to your demo. We’ll answer it on the call. Law-firm-specific questions live on the legal page.
/ Product
Kateai is our decision-making AI. She reads every lead the moment it lands, scores it 1 to 5 stars, writes a one-paragraph reason for the score, and decides what should happen next: hand to a human, dispatch a voice call, or trigger an intake form.
Joai is our AI voice agent. When Kateai decides a lead needs a call, Joai calls within minutes, asks the qualifying questions Kateai flagged as missing, and updates the score with what’s captured on the call.
Each team sets its own listeners. The most common one: if a lead scores below 3 stars, dispatch Joai to gather more qualifying information. Once a lead reaches 4 or 5 stars, you choose whether to send the intake form manually or let Kateai trigger it automatically.
You can also configure listeners on lead source (paid ads vs organic), arrival time (after-hours vs business hours), and lead pattern (matches a high-value historical profile).
NorthernPlus provides your business a phone number. You publish it on your website and marketing. Inbound calls are answered by Joai, intaken in real time, scored by Kateai, and dropped into your dashboard with full transcript and structured answers. Your team gets the qualified leads; the agent handles the rest.
/ Compliance & ethics
Yes, by construction. Recorded consent disclosure at call start. Do-not-call list integration. Time-of-day enforcement using the recipient’s local time zone (no calls before 8am or after 9pm local). State-level variants honored where applicable, including Florida’s Mini-TCPA.
That said, TCPA is an active and evolving area of law. We stay current; we recommend you do too.
BAA execution is available on the Advanced tier today; you can read our standard form at northernplus.com/baa. Full BAA-eligible posture across every subprocessor in our stack is on the roadmap; ask your contact at NorthernPlus for the current state and we’ll share specifics under NDA.
US data centers by default. EU residency is available on the Advanced tier for customers with the regulatory requirement. We’ll walk you through the specific subprocessor list and physical hosting in your demo or under NDA in a procurement review.
SOC 2 Type II is in progress. We can share our current control framework, monitoring posture, and timeline under NDA during procurement. See our Security page for the full posture across other compliance dimensions.
/ Switching & integrations
Yes. Migration is a flat-fee professional service. We import your forms, contacts, email templates, and document templates from your existing system, and validate the result with you before cutover. We share specifics in your demo.
/ Pricing & trial
We don’t publish pricing while we’re in private beta. We share specifics in a 30-minute demo so we can match your team’s intake volume, customer mix, and compliance needs to the right tier. Most teams land on Professional. Book a demo and we’ll talk numbers.
Yes. Every plan includes a 7-day free trial, no credit card required, after your demo and onboarding. We want you to see Kateai score real leads and Joai run real calls before you commit.
We’ll announce GA when the product is ready for it, not before. Until then, we’re admitting partner customers into the private beta on a rolling basis. Join the waitlist or book a demo to be considered.